Associate Director of Social Wellness - Case Management job in Austin

Core Responsibilities 

Oversight & Management- 50% 

• Schedule and maintain 1:1 weekly check-ins with up to four direct reports as dictated by organizational practices and standards providing trauma-informed, employee-centered support 

• Schedule and maintain regular team meetings that focus on alignment, transparency and cross team support and collaboration 

• Maintain standard for generous appointment times 

• Monitor case loads and manage capacity for case managers, assuming cases and reassigning as necessary 

• Implement and maintain a delay of no longer than 48 hours for updated case notes 

• Develop point of contact relationships with ASHwell’s referring partners and cultivate new relationships 

• Develop and implement a program design for the case management team that focuses on shared goals, values and community culture  

• Build and nurture specialties for case managers prioritizing Expansive Gender & Sexuality, Language and Accessibility, or Crisis Support 

• Track, manage and approve PTO and employee scheduling requests 

• Research and organize group professional development opportunities for the case management team  

• Collaborate closely with Associate Director team to ensure cross – programmatic alignment and comprehension  

• Collaborate with leadership across teams to coordinate integrated care team rounds for comprehensive understanding of needs, challenges and goals for each patient or client served and the staff that serves them  

Case Management 20% 

• Conduct psychosocial and medical assessments to identify client needs, strengths, and goals 

• Develop individualized care plans focused on medical stability, social stability and mental health and wellness. 

• Establish care plans with milestones and prepare tokens and/or acts of recognition for stability and improvement throughout care plan 

• Coordinate and monitor care plans in collaboration with clients and their providers 

• Conduct outreach and follow-up to engage clients who have fallen out of care or newly diagnosed 

• Perform on site assessment and registration with ASHwell on Wheels (mobile medical unit) as needed via program partnerships and outreach team 

• Educate clients on health and resource management, treatment adherence, and their rights within the healthcare system 

• Use motivational interviewing and evidence-based practices to support behavior change and long-term health engagement 

• Support health literacy, self-advocacy, and independence among clients 

• Encourage and track partner-referred clients into ASHwell programming and services where appropriate 

• Maintain case load of general and specialty focus clients based on program need and referral volume 

• Act as point for case assignment according to specialty: Expansive Gender & Sexuality, Language and Accessibility, or Crisis Support 

• Monitor growing influx of ASHwell’s clinic patients into case management and maintain close communication with clinical leadership to ensure a sustainable flow and high quality service 

Administrative & Compliance – 20% 

• Track and manage programmatic budget 

• Track, monitor and assign as needed to ensure that team goals and contract deliverables are met 

• Regularly review and monitor case notes to ensure precision, timeliness and completion 

• Regularly audit case notes to ensure compliance at all times 

• Log in daily and track notifications, messages and due dates in Apricot dashboard 

• Maintain accurate, timely, and compliant electronic records per HIPAA, organizational policy, and funding requirements via Apricot, Provide and Athena. 

• Participate in audits, reporting, and monitoring to ensure service quality to care coordination models (e.g., Ryan White Part B/C/D, medical case management standards). 

• Deliver required reports to Assistant Director in a timely manner 

• Maintain updated, verified documentation across work scope 

• Participate in and prepare for interdisciplinary case round meetings 

• Ensure that all necessary documents are obtained as required by program policies and procedures at six-month and annual recertification. 

Baseline – 10% 

• Participate in all required staff and leadership meetings and retreats 

• Maintain up-to-date calendar and work plan 

• Check in weekly with direct supervisor 

• Utilize organization wide systems and protocols for all organizational business 

• Identify and request professional development opportunities related to Social Work and HIV preventative services 

• Participates in at least one outreach event monthly 

About You 

ASHwell’s Associate Director Social Wellness - Case Management is a motivational speaker, coach, and case manager for their team! Their priority is ensuring excellence and compliance. They are excited to work in an organization that does things differently, and they have the experience and energy to lead. The Associate Director is a strategic systems thinker who will be excited to cultivate an innovative approach to case management. They are an astute observer with an ability to intuit the support needs of their team and clients. Their leadership qualities are exceptional with a track record of building and maintaining work relationships that are collaborative and supportive. They are friendly and personable with an optimistic and contagiously helpful attitude. They feel confident about building comprehension around intersectionality and liberation movement culture through their management and everyday interactions. The Associate Director is well versed in Harm Reduction and anti-stigma work. They can connect their role and its responsibilities to the bigger picture of ASHwell’s mission. They understand the unique opportunity of this role and are eager to discuss their thoughts.  

Required Qualifications 

• LMSW or LCSW 

• 3+ yrs experience in programmatic or serviced based leadership role 

• 3+ yrs supervisory or management experience 

• 2+ years of program design, coordination or implementation 

• 5+ years experience serving historically marginalized communities OR lived experience 

• 1+ years of budget management experience 

• Prior experience conducting interviews and assessments with a non biased,anti-stigma and/or Harm Reduction approach 

• Ability to apply cultural awareness competency and sensitivity 

• Prior experience with or ability to research available community resources 

• Strong written and verbal communication skills 

• Prior experience offering support for processing adjustments to new medical diagnosis and/or chronic disease with patience and empathy 

•  Strong interpersonal skills for engaging patients and clients, their family members, and broader network of supporters and community 

• Proficiency in Microsoft Office Suite (Teams, Word, Excel, OneDrive, PowerPoint). 

• Lives in Austin, TX or within the greater Austin Metro Area or within 50 miles of ASHwell headquarters at 3800 Red River 

• In depth understanding of gender and sexual orientation spectrums  

• High comfort level working in a pro-pleasure, pro-sex, pro-kink and pro-queer environment 

• Baseline understanding of Harm Reduction and need for HIV de-stigmatization  

• Alignment with ASHwell values of race and gender justice, sexual and reproductive health equity 

Preferred Qualifications 

• 5+ yrs supervisory or management experience 

• 2+ years experience in a non profit leadership role 

• Experience with Apricot or Athena 

• Prior experience working or volunteering in HIV/STI prevention 

• Experience with crisis intervention 

• Experience in a sex-positive / sexual health setting / anti-stigma / harm reduction setting 

Our Hiring Process

The start date for this position is July 23, 2025 Applications are due no later than midnight CT on June 6, 2025. We are committed to offering the support, time and resources necessary to on-board and orient to the role.   

TIMELINE 

• Applications Due June 6, 2025.
• Invitations to interview:Interviews will be scheduled on a rolling basis based on application submissions.
• Round 1 Interviews: week of June 2, 2025.
• Round 2 interviews: June 9, 2025.
• Final interviews: June 16, 2025. 
• Goal date for offers: June 19, 2025.
• Position start date July 23, 2025.

ASHwell uses a cohort onboarding model. The start date kicks off three days of group orientation for hires across the organization. 

EQUAL OPPORTUNITY EMPLOYER

As an Affirmative Action and Equal Opportunity Employer, ASHwell is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ2SAI communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodation to access job openings or to apply for a job is available.