MassBay Community College
Manager of Auxiliary ServicesWellesley Hills, MA, United States
Manager of Auxiliary Services
Department: VP Finance
Location: Wellesley Hills
MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region's economic development.
Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.
Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.
Position Summary:
The ideal candidate will join a vibrant and inclusiveeducational community, and have a desire and ability to work with a diversepopulation. The Auxiliary ServicesManager is responsible for overseeing and managing the college bookstore andauxiliary services operations on campus, ensuring efficient operations,financial performance, and high-quality service delivery to students, faculty,staff, and the broader college community. This role involves strategic planning,day-to-day management, and oversight of contracted services or college-runoperations to enhance the student experience and contribute to the college'srevenue streams. As the primary point of contact for students, faculty, andstaff, this position supports order fulfillment, resolves issues related tovirtual ordering, and ensures compliance with academic deadlines and textbookadoption requirements.
Key Responsibilities and Duties:
- Manage daily operations of auxiliary services, includingonline bookstore, gear shop, and other auxiliary services as assigned;
- Coordinateon-site support services related to bookstore and gear functions, includingsupply distribution and physical pick-up/drop-off;
- Create andlead institutional policy on required adoption timelines, cost transparency,and early pricing, aligned with HEOA (Higher Education Opportunity Act andother applicable guidelines;
- Establishvendor service level standards, issue resolution protocols, and orderfulfillment benchmarks;
- Determinepolicy for escalation of student complaints related to course materials access;
- Inpartnership with the MassBay Office of Accessibility Resources, developinstitutional Inclusive Access policy or policies;
- Ensurehigh levels of customer satisfaction across all auxiliary services, offerindividualized assistance to students, support faculty with textbook adoption processes, deadlines, and platform navigation;
- Assistwith the administration of textbook-related financial aid programs, includinggrants, scholarships, and emergency support;
- Overseeexternal vendors providing auxiliary services, ensuring contract compliance andperformance standards;
- Researchand collaborate on contracts and service agreements with the ProcurementDepartment;
- Ensurecompliance with MassBay policies, relevant regulations, and best practices;
- Assess theneeds of the College community and develop strategies to enhance existingauxiliary services or introduce new services, implement sustainabilitypractices in alignment with the College's environmental goals;
- Preparereports on to inform planning and support;
- Collaboratewith the MassBay Marketing & Communications Department to create anddistribute guides, FAQs, and other materials and resources to promote awarenessand effective use of auxiliary services;
- Workclosely with College departments such as Procurement and Business Operations,Financial Aid, Student Accounts, Business Office, Marketing & Communications and Student Development to ensure a smooth operation andexcellent customer services and seamless service delivery;
- Participatein professional development activities;
- Recruit,train, and supervise staff, including potential contracted/part time staff,involved in auxiliary services operations;
- Performother duties as assigned.
Commitment to Equity:
- Support MassBay's commitment to the Equity Agenda;collaborating with faculty, staff, and students on the College's strategicinitiatives dedicated to closing the equity gap related to studentoutcomes;
- SupportMassBay's commitment to being anti-racist; embracing a community free of biasand inequality;
- Contributeto discussion and review of applicable College policies with a critical lenstoward diversity, equity, and inclusion;
- Engagewith the Office of Diversity on issues related to underserved studentsuccess;
- Furtherthe examination of pertinent practices that are culturally responsive andreflective of inclusive perspectives; and
- Engage inconversations with colleagues and students regarding best practices withinauxiliary service related to equity and inclusion.
This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.
Required Qualifications:
- Associate's degree from an accredited institution, or equivalent education and experience;
- Minimum of3 years of experience managing auxiliary or related services;
- Excellentorganizational skills, attention to detail and quality;
- Excellentcommunication and interpersonal skills;
- Ability tostand for extended periods of time and stock 6' shelves;
- Ability tostand, walk, and move between buildings on campus;
- Ability tolift and move supplies or equipment up to 35 pounds;
- Coordinateand receive palletized deliveries and returns;
- Commitmentto the community college mission and serving the needs of first generation andtraditionally underserved populations;
- Commitmentto embracing diversity and serving the needs of a diverse population, includingthe ability to work effectively with a diverse faculty, staff, and studentbody.
Preferred Qualifications:
- Sensitivity and commitment to the goals of AffirmativeAction and workforce diversity;
- Experienceworking in a diverse environment;
- Demonstratedcommitment to working with underserved students;
- Knowledgeof applicable regulations and best practices in auxiliary services;
- Demonstratedmanagerial and entrepreneurial skills;
- Ability todevelop effective and respectful working relationships with all levels of thecollege community;
- Excellentinterpersonal skills, strong collaborative skills, and proficiency in oral andwritten communication.
Additional Information:
Salary Range: $55,000- $70,000 annual salary
As a Massachusetts State Employee, you are offered anoutstanding suite of benefits adding value to your salary.
- Array ofchoices for health insurance plans to meet individual/ family needs
- AffordableDental Insurance and vision discount program
- 12 paidState/ Federal holidays
- Generoussick, vacation, and personal time
- FlexibleSpending Plans to reduce your taxable income
- Low-costbasic and optional life insurance
- DefinedBenefit Pension Plan, providing a fixed, pre-established benefit for employeesat retirement
- Thinkingto save more money towards retirement: consider Deferred Compensation plansi.e., 457(b) or 403(b).
- TuitionBenefits for employees and dependents at state colleges and universities
- FreeEmployee Assistance Program (EAP)
- Eligibilitytowards Public Service Loan Forgiveness (PSLF)
- Free gymand parking on campus
Need more info: https://www.massbay.edu/employment/benefits
Classification: Non-Unit Professional
Source of Funding: StateAppropriation
To Apply: Pleaseinclude a letter of interest and resume with your online application.
Application Deadline: June 10th, 2025, or thereafter until filled.
To Apply: Please include a letter of interest and resume with your online application.
Final candidates are required to provide sealed transcripts and/or certifications.
Hiring is contingent upon a successful CORI clearance.
Massachusetts Bay Community College isan affirmative action/equal opportunity employer and does not discriminate onthe basis of race, color, national origin, ethnicity, sex, disability,religion, age, veteran status, genetic information, pregnancy or relatedconditions, gender identity, sex characteristics, sex stereotypes or sexualorientation in its programs and activities as required by Title IX of theEducational Amendments of 1972, the Americans with Disabilities Act of 1990,Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil RightsAct of 1964, and other applicable statutes and college policies. The Collegeprohibits Sex-Based Harassment. Inquiries or complaints concerningdiscrimination, harassment, or retaliation shall be referred to the College'sAffirmative Action Officer and/or Title IX Coordinator (Lisa MacDonald, lmacdonald@massbay.edu (781) 239-3147), the Massachusetts Commission Against Discrimination, the EqualEmployment Opportunities Commission or the United States Department ofEducation's Office for Civil Rights.
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